◆ SUPPORT
We pick up the radio.
Existing customer? Here's every channel, tier by tier. We pick the right escalation path so your question gets answered by the right human.
01By tier
What you get at every level.
LAUNCH
SLA · Response within 2 business days
- ▸Email support (hello@optimizepilot.com)
- ▸In-app chat during business hours
- ▸Help center + knowledge base
GROWTH
SLA · Response within 1 business day
- ▸Priority email support
- ▸In-app chat
- ▸Help center + knowledge base
- ▸Slack channel (shared community)
PERFORMANCE
SLA · Response within 4 business hours · On-call for Sev-1
- ▸Dedicated account manager
- ▸Priority email + chat
- ▸Direct Slack channel with CSM
- ▸Quarterly strategy call
- ▸On-call escalation path
02Resources
Answer yourself first, if you like.
Help center
Setup guides, feature walkthroughs, troubleshooting for every pillar and integration.
OPEN →
API + MCP docs
Full reference for the REST / GraphQL API and the MCP server. Includes auth, scopes, rate limits.
OPEN →
Status page
Live uptime, incident reports, scheduled maintenance. We post here first when something's off.
OPEN →
Community Slack
For Growth and Performance customers. Ask questions, share patterns, hear from other growth teams.
OPEN →
◉ NEED TO ESCALATE
Can't find it? Write us.
hello@optimizepilot.com · one response from a founder, usually within 24 hours.