Support
Mission Support
Our ground control team is standing by to assist with your optimization flight. Get the help you need to keep your campaigns on course.
How to Get Help
Choose the support channel that works best for you. Our team typically responds within 24 hours.
How to access:
Open OptimizePilot → Settings → Support → Submit Ticket
Email us at:
[email protected]Important: Use Your Registered Email
When contacting support via email, please make sure to send from the email address registered with your OptimizePilot account. This helps us quickly verify your identity and access your account details to provide faster, more accurate assistance.
Common Questions
Quick answers to frequently asked support questions.
Include a detailed description of the issue, steps to reproduce it, and any relevant screenshots or error messages. The more context you provide, the faster we can help resolve your issue.
In-app tickets typically receive a response within 4-8 business hours. Email support responses are usually within 24 hours. Enterprise customers have access to priority support with faster response times.
Using your registered email helps us verify your identity and quickly access your account information. This ensures we can provide accurate support specific to your account configuration and subscription plan.
Phone support is available for Enterprise plan customers. Contact your dedicated account manager or reach out via email to schedule a call with our technical support team.
Ready to Take Flight?
New to OptimizePilot? Learn more about how our AI-powered optimization autopilot can transform your digital growth.